Shipping policy

Paw Cove ships to all Australian addresses. We do not currently ship outside Australia.

Delivery cost

Standard delivery is free on every order, Australia-wide. There are no handling fees or surcharges.

Dispatch and delivery times

Orders are processed within 1 business day of payment. Delivery times depend on where the item is stocked and are shown on each product page:

Items stocked in Australia: typically 3 to 7 business days.
Items shipped from our overseas warehouse partner: typically 7 to 14 business days.

Business days are Monday to Friday, excluding NSW public holidays. Deliveries to regional and remote areas, and during peak periods such as December, may take a few days longer.

Tracking

Every order is tracked. You will receive a tracking number by email as soon as your order is dispatched. If tracking has not updated for 10 business days, contact us and we will chase it with the carrier.

Lost or damaged in transit

If your order arrives damaged, or tracking shows it as delivered but you have not received it, email us within 7 days of the delivery date with your order number and a photo where relevant. We will send a replacement or issue a full refund, whichever you prefer.

Incorrect address

Please check your delivery address at checkout. If an order is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery.