Refund policy

Returns and refunds

We want you to be happy with what you buy from Paw Cove. This policy sits alongside, and does not limit, your rights under the Australian Consumer Law.

30-day money-back guarantee

If you are not satisfied with your purchase for any reason, contact us within 30 days of delivery and we will refund you in full. For change-of-mind returns the item should be unused and in its original packaging; you cover the cost of posting it back, and we refund the purchase price once it arrives.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged, or is not what you ordered, email us within 30 days with your order number and a photo. We will send a replacement or a full refund, including any return postage, at your choice. You do not need to return a damaged item unless we ask you to.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How refunds are paid

Refunds go back to the original payment method within 2 business days of approval. Your bank or card provider may take a further 3 to 10 business days to show it.